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HBAR
Diagnostics & Recovery

Fix SentX loading and wallet issues

Fix a blank screen, an outdated version or a stuck wallet connection. Check which release your browser runs, clear stale caches one at a time and test your wallet's link to Hedera. It all runs in your browser, free.

App Version0.21.207 (build 20261023-223606)
App Status & Diagnostics
Live signal of the local environment.
Test Your Connection
Check browser-safe nodes, wallet signing, and live Hedera broadcast health.
Hedera Node & Wallet Diagnostics
Start with the free node-map check. It reads the shared backend browser-node health feed and falls back locally if needed. Sign-only asks your wallet to sign a PRNG diagnostic transaction but does not submit it. Live broadcast submits the PRNG transaction to Hedera; it does not move HBAR, tokens, or NFTs, but the network may charge the normal small transaction fee.
Quick Fixes
This app, its update state, and the two fixes that resolve most reports.
Cache Management
Targeted clears. Try these before a full reset.
Clear Service Worker Caches
Removes the Angular NGSW cache files. The app will re-download all assets on the next visit. Use if the app looks outdated but the wallet data should be preserved.
Clear App Settings
Resets your display preferences (activity filters, sidebar state, audio settings) to defaults. Does not affect wallet data.
Clear Wallet Data
Removes the saved wallet pairing and session data from IndexedDB. Your wallet will be disconnected, and you can reconnect it afterwards. Use if the wallet connection is stuck or corrupted.
Clear Network Cache
Forces a fresh fetch of NFT and marketplace data from the Hedera network. Use if your NFTs are showing incorrect ownership status, wrong prices, or missing entries. Requires wallet authentication.
Advanced
Use only if the targeted fixes above did not resolve the issue. Cannot be undone.
Reset WalletConnect Relay ⚠ Nuclear
Clears all WalletConnect internal state: relay identity keys, session data, pairing records, and all wc@2:* storage. Use this if your wallet connection is permanently stuck (e.g. WebSocket failures to relay.walletconnect.com). A fresh relay identity will be generated on next connect. The page will reload automatically.
Unregister Service Worker
Unregisters the active service worker without deleting any local data or settings. The SW will be re-registered automatically when you reload the page.
Full Reset ⚠ Destructive
Clears everything: all NGSW caches, IndexedDB data (wallet + settings), localStorage, sessionStorage, and unregisters the service worker. Your wallet will be disconnected and all preferences reset. The page will reload automatically.

Questions

SentX shows a blank screen or an old version. What do I try first?

Use Quick Fixes on this page. It shows the release your browser runs next to the latest one, and its Update now or Reload latest button loads the current release.

Will clearing the cache disconnect my wallet?

Clear Service Worker Caches and Clear App Settings keep your wallet connected. Clear Wallet Data, the WalletConnect reset and Full Reset disconnect it, and you connect again afterwards. Every action here clears data stored in this browser only. Nothing on the Hedera network changes.

Does the connection test cost anything?

Check Nodes and Sign Only are free. Sign Only has your wallet sign a diagnostic transaction that is never submitted. Live Test submits that transaction to Hedera. It moves no HBAR, tokens or NFTs, but Hedera charges its normal network fee, capped at 0.02 HBAR.

My NFTs show the wrong owner or price. What fixes that?

Clear Network Cache fetches NFT and marketplace data from the Hedera network again. It asks your wallet to authenticate first.